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Business processes related to the publication of expense reports are not standardized across the organization. Reports are therefore published manually in SAP based on the Chrome River System. This is not efficient and is prone to errors and omissions.

IATA wants to harmonize the expense reports of its employees from all regions and then automate the financial publications (SAP FI).  A SaaS application from Chromeriver was selected as the platform for managing expense reports.

  • Service

    SAP Integration and E-Commerce
  • Industry

  • Technology



  • Four interfaces are proposed to integrate the expense reports entered in ChromeRiverSystem. They are then published in SAP.
  • The backend layers are designed to process and exchange master data such as cost centers, GL accounts and SAP ECC employee records.
  • This master data in SAP is sent to ChromeRiver. Users have their own access to the system and can enter their data individually through different interfaces.
  • Once the data is entered into ChromeRiver, an export file is generated and sent to SAP PI which generates the financial document (FI) in SAP ECC.


The business process has been improved across IATA in terms of both budget and timelines. Logient’s technical skills, business knowledge and leadership played a crucial role in the success of the project to meet IATA’s business needs for expense reporting. Their operations were streamlined and their business visibility improved.

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