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Exceed service expectations through optimized field operations and enhanced frontline worker productivity.
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Supply Chain Management

Balance resilience and efficiency of your supply chain by leveraging real-time visibility, agile planning, and advanced insights.

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GROW with SAP

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CRM
Tableau

Maximize customer satisfaction and streamline your sales processes with a comprehensive solution that centralizes customer data for enhanced service and improved sales outcomes. With integrated analytics and AI, forge stronger customer relationships and accelerate sales growth.

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Sales Cloud

Manage leads, opportunities, and deals efficiently, boosting sales productivity and customer connectivity from anywhere.
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Deliver exceptional support with automated service processes and personalized service across multiple channels for improved customer loyalty.
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Build engaging digital experiences for customers, partners, and employees, fostering collaboration and community engagement.
Financial Services Cloud

Personalize financial advice and streamline operations for a holistic client view in wealth management, banking, and insurance.
Nonprofit Cloud

Optimize fundraising, program management, and constituent engagement to amplify impact and drive mission success with efficiency.

Kentico

Refine your digital presence using this hybrid headless digital experience platform that seamlessly blends the strengths of a headless CMS (content management system) with traditional content management and robust digital marketing capabilities for a comprehensive and user-friendly solution.

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WordPress

Elevate your online presence effortlessly with this versatile and user-friendly CMS (content management system). Navigate its intuitive interface, leveraging an array of plugins, to craft a dynamic and captivating digital experience uniquely tailored to your specific needs.

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Snowflake

Transform your data with an innovative platform, optimizing scalability and leveraging a modern, cloud-native approach to management. Unlock your data's potential advanced analytics to provide unparalleled insights, propelling your organization to new data-driven success.

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Mondou

Global support for the e-commerce platform

Mondou has a website developed using Orckestra technology. They are looking for a provider that offers personalized service based on active collaboration for the evolution of its platform, to ensure rigorous monitoring. Mondou is looking for a supplier that is available and offers the full range of services it requires.

Service

E-Commerce

Industry

Services

Technology

.Net

Solution

Embracing the Agile approach, two experienced Logient developers are dedicated full-time to the scalable maintenance of Mondou’s Web platform. A team leader, a Scrum Master and a quality assurance analyst participate in the work for a few hours a week. In addition, every Tuesday, Logient resources visit Mondou to review the most recent change requests and present new features in the form of demonstrations.

Result

Mondou now has a team that’s familiar with its platform and able to make all the necessary modifications and improvements. The Logient team takes the time to analyze the requests, provide an estimate of the effort required to complete each one, and recommend other solutions as needed.

Logient’s resources have:

Integrated Google Analytics into an online form

Automated testing

Added links for better navigation

Detailed profiles for better segmentation

Fixed bugs

About Mondou

Mondou is a 100% Quebec family business in business since 1938. It is recognized as Quebec’s leader in retail and services dedicated to the well-being and health of pets. Mondou has more than 65 branches across Quebec as well as a major distribution centre.

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L'Oréal

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