The human behind the technology: Stephen Diamond


Stephen Diamond is celebrating his 10th anniversary with Logient this year. Over the years, this in-house expert took on the roles of Developer, Solutions Architect and Director of Operations. In the past year, he’s been acting as Vice-President, Engineering. Having delivered hundreds of projects, he now drives Logient’s technological vision.

The following article take a look back at his journey and his contribution.

“One of my first IT jobs was as an intern at an emergency dispatch center in California. I was in charge of enhancing the technological system in place. More specifically, I was the one designing the forms to be filled out during phone requests/during the calls for emergency assistance.”

It is through this experience that Stephen grasped the real-life impacts impact of technological solutions on people’s lives. “From time to time, I would visit the emergency dispatch center and observe the dispatchers at work. I could see with my own eyes that the form I developed, as simplistic as it may seem, took on a whole other meaning and scope in the heat of the moment. In fact, my form was helping to save lives. It was at this moment, in this environment, that I understood the true value of my work. I understood that whatever I chose to implement would be would impactful in the life of another human being.

Stephen joined the Logient team in 2012. “I chose to join a team that has this motivation to go beyond the simple service provider’s job of delivering a service. What sets Logient apart is the trust-based relationship we build with the client, and that connection is at the heart of what we do. My motivation is to find the best solution to my client’s challenges, and to those of the end user.” 

Over the years, he has nurtured the conversation of Logient’s teams – both technical and non-technical – around technologies designed for people first. “At the end of the day, I often say that I develop forms. It might seem simple but the bottom line is this: we create technological solutions that make a difference in people’s lives. At the center of it all, there is a human being. And that’s the basis of each and every project we take on.”

“There’s an ethical side to technology. It must be used to improve human, social and environmental well-being… It must contribute to changing people’s lives.” – Stephen Diamond 

At the head of the technological vision at Logient, Stephen is working actively on cultivating this core value of well-being on a daily basis, with his colleagues and with the customers he works with.