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Software Maintenance and Technical Support

Times are changing and the applications and software developed must keep pace to remain modern and efficient, not to mention new solutions that are designed to allow constant evolution. As with a car or a house, an application or software must be maintained to make your investments profitable and guarantee its sustainability. The technology and skills required are not always part of your core business, which is why we have set up a dedicated team responsible for the adaptive, corrective, preventive and perfective maintenance of applications hosted by our clients or in the cloud. 

What Is Software and Application Maintenance?

By outsourcing the maintenance of solutions, we dont only mean fixing bugs or fault finding, but also improving functionality, updating, revising and optimizing operations on a daily basis as well as real-time monitoring to ensure security. The implementation of contingency plans tested annually for their proper functioning as well as their optimization allows you to stay abreast of emerging technologies. 

Corrective

Correction of bugs and anomalies

 

Preventive

Continuous monitoring and automated testing

Adaptive

Library feature security updates

 

Perfective

Improvement and addition of features in the application/software

Maintenance and
Evolution Tracking

If you are having trouble keeping up with the state of your application and software portfolio, it may be time to entrust us with its maintenance and evolution: 

  • Relieve your internal teams of experts 
  • Focus on innovative projects at the heart of your business and not on emergencies and preventive maintenance 
  • Sleep soundly: Logient offers hassle-free service through a dedicated team 

 

Software and Application Maintenance Packages and Plans:
Which One to Choose?

Logient offers you two choices of maintenance packages: the full operations and maintenance plan as well as the monthly provision in the form of a time bank. Here is a summary of the different advantages and disadvantages of these software outsourcing and maintenance services. 

Which maintenance plan best suits your needs?

Wondering how to choose your maintenance outsourcing services? Check out this article:  Choose an Investment That Pays Off: Application and Software Maintenance

Maintenance Plan: Proactive and Complete Support for Your Upkeep

Free yourself from tasks that are not part of your core business! Logient delivers a complete and proactive tailor-made maintenance service for your solution and its hosting to ensure performance, sustainability and stability.  

This maintenance plan guarantees you a prioritized response and resolution time. Calculated over a predetermined period, the fixed amount of this package offers a balanced distribution of costs and includes the following elements: 

  • Correction of errors and bugs 
  • Prevention (monitoring) and application security (system monitoring) 
  • User support (service hours from 8a.m. to 5:30p.m., Monday to Friday, except public holidays) 
  • Adaptation (updates) 
  • Evolution of the solution (an estimate must be produced and approved by the client) 
  • Hosting 

Note that the solution must, however, have been developed by Logient. 

Provision in the Form of a Monthly Time Bank of Hours Dedicated to the Maintenance of Your Applications

Logient offers a prepaid monthly time bank to perform maintenance, upkeep, adaptation, correction, evolution and prevention work, according to demand and at its own pace. 

The following items are available à la carte: 

  • Error corrections 
  • Updates 
  • Application security 
  • Prevention (monitoring) 
  • Evolution of the solution 
  • Hosting

The hours allocated to the monthly provision include time for project management and development. A weekly report is sent to you to keep informed of the usage of your software application maintenance service hours. No prerequisites are necessary to take advantage of this plan offering prioritized response and resolution time. 

A Technical Assistance Centre With Tight Tracking and Rapid Follow-Up

Logients technical support centre is one of a kind. Call on our reassuring and efficient resources when things go wrong, from 8a.m. to 5:30p.m., Montreal time. 

You will benefit from troubleshooting and supervised monitoring of the situation within a reasonable timeframe thanks to our team who will coordinate the resolution of your problem with the front-line actors. They will intervene directly to overcome your difficulties and obstacles and surpass your technological challenges. 

As a bonus, we will take care of adaptive maintenance, which is the coordination of updates and communications, and we will make the Jira suite available to you to follow up on your requests 

 

For all of your software and application
maintenance needs as well as technical support.